Customer Service Officer at Outcess Solutions Nigeria Limited

Salary: 50,000.00NG
Benefits: HMO Coverage

RESPONSIBILITIES

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

 
REQUIREMENTS

• HND/Bachelor’s degree in Mass Communication or other related fields.
• Candidate must be within the age bracket 20 - 30years
• Relevant experience (4months – 1year) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Language skillsMust speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba
• Must be available to work shifts.
• Must have NYSC Discharge Certificate.