Customer Service Officer at Nelson Courier

Job Description

• As a Customer Service Officer, you will serve as the primary point of contact for customers, providing exceptional service, resolving issues, and ensuring customer satisfaction.
• Your goal is to build strong relationships, address concerns, and promote products/services to drive customer loyalty.

Responsibilities

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or in-person.
• Listen actively, empathize, and resolve issues promptly.
• Provide accurate information on products/services, pricing, and policies.

Issue Resolution:

• Troubleshoot and resolve customer complaints.
• Escalate complex issues to senior teams or management.
• Follow up to ensure resolution and customer satisfaction.

Customer Relationship Management:

• Build rapport with customers to understand needs and preferences.
• Offer personalized solutions, recommendations, and promotions.
• Identify opportunities to upsell/cross-sell products/services.

Administrative Tasks:

• Maintain accurate customer records and databases.
• Process customer feedback, complaints, and suggestions.
• Generate reports on customer interactions and issue resolution.

Quality and Performance:

• Meet or exceed customer satisfaction targets.
• Achieve productivity and efficiency standards.
• Participate in training and development programs.

Additional Responsibilities:

• Collaborate with internal teams (e.g., sales, marketing, technical support).
• Stay updated on product/service knowledge and industry trends.
• Participate in customer feedback sessions and surveys.

Requirements

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent communication, listening, and problem-solving skills.
• Ability to work in a fast-paced environment.
•  Proficiency in CRM software and Microsoft Office.
• previous experience in Dispatch delivery company mush preferable.
• must leave around iyana ipaja and it's environment and ready to start work immediately
• Accounting experience is highly recommend