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  • Posted: Dec 6, 2021
    Deadline: Not specified
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    3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven b...
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    Customer Service Officer (Intern)

    Job Duties

    • Manage the customer engagement channels of the company.
    • Resolve customer issues on the go.
    • Manage irate customers.
    • Display respectful and courteous manners while engaging customers.
    • Able to adapt to shift changes and restore shift patterns.
    • Build expert and dynamic knowledge of company products and services.
    • Research information using available resources to satisfy customer inquiries.
    • Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.
    • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
    • Meet daily personal / team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible.
    • Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review.
    • Escalate customer issues to multiple levels depending on the issue.

    Job Requirement / Skills

    • ND / HND / B.Sc Degree.
    • Minimum of 2 years experience in a call centre environment.
    • Strong communication skills, including active listening and clear articulation.
    • Ability to solve problems and alleviate conflicts or escalate tactfully.
    • Ability to multitask, manage time, and prioritise.
    • Able to work individually and as a team.

    Method of Application

    Interested and qualified candidates should send their CV / Resume to: humanresources@3lineng.com using the Position applied for as the subject of the mail.

    Note: Corp members can also apply.

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