Customer Service Officer at Elan Orris Real Estate Investment Ltd

Responsibilities

• Maintain up to date record of clients with outstanding payment for recovery purpose.
• Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.
• Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline
• Ensure terms and conditions of the receivables’ balances are communicated to the customers
• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re payment plans if need arises.
• Ensure periodic (weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.
• Analyze and process payment lodgment made and forward same for timely account reconciliation and receipt generation.
• Collaborate with appropriate units on issues of customer account reconciliation.
• Identify changes in payment patterns and propose action to avert potential loss from unpaid receivables.
• Liaise with appropriate units to resolve customer issues for recovery purpose.
• Handle all queries regarding outstanding payment and negotiate repayment plans in line with company approved process.
• Ensure clients get complimentary messages on each payment made.
• Capture feedback from customer to drive continuous improvement in service deliver.