The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.
The Group's activities encompass:
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To deliver prompt, professional, and effective support to customers by resolving routine inquiries and issues, while conducting initial investigations into more complex cases.
This role ensures an excellent customer experience through accurate guidance and timely service, supporting the company’s reputation for reliability and responsiveness.
Key Responsibilities
Take ownership of service requests escalated from the Call Center and ensure timely resolution.
Provide clear and supportive guidance to customers on using the company’s mobile app and customer portal.
Conduct first-level investigations for more complex issues by collecting relevant data and documentation before escalation.
Accurately document all customer interactions, case updates, and resolutions in the CRM system to ensure proper tracking and follow-up.
Qualifications & Experience
Bachelor’s degree (BSc) or equivalent.
1 - 3 years’ experience in a customer service or technical support role.
Excellent verbal and written communication skills.
Customer-focused with strong problem-solving abilities.
Able to grasp and explain technical information in a simple, user-friendly way.
Proficient in the use of CRM systems and standard office software (e.g., Microsoft Office Suite).
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
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