Customer Service Officer at Dangote

Job Summary

• To deliver prompt, professional, and effective support to customers by resolving routine inquiries and issues, while conducting initial investigations into more complex cases.
• This role ensures an excellent customer experience through accurate guidance and timely service, supporting the company’s reputation for reliability and responsiveness.

Key Responsibilities

• Take ownership of service requests escalated from the Call Center and ensure timely resolution.
• Provide clear and supportive guidance to customers on using the company’s mobile app and customer portal.
• Conduct first-level investigations for more complex issues by collecting relevant data and documentation before escalation.
• Accurately document all customer interactions, case updates, and resolutions in the CRM system to ensure proper tracking and follow-up.

Qualifications & Experience

• Bachelor’s degree (BSc) or equivalent.
• 1 - 3 years’ experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving abilities.
• Able to grasp and explain technical information in a simple, user-friendly way.
• Proficient in the use of CRM systems and standard office software (e.g., Microsoft Office Suite).