Customer Service Officer at CarePoint Hospitals Limited

Key Responsibilities:

• Welcome patients and visitors warmly, providing prompt and helpful assistance.
• Register patients accurately and manage patient records in line with medical and administrative protocols.
• Schedule appointments and coordinate with clinical departments as needed.
• Handle inquiries and resolve complaints in a professional and empathetic manner.
• Maintain confidentiality and integrity in handling patient information.
• Support billing and payment processes in collaboration with the finance team.

Qualifications & Experience:

• HND/BSC in Health Information Management or related field.
• 1–2 years of relevant experience in a hospital or healthcare setting.
• Good knowledge of patient data management and hospital information systems.
• Strong interpersonal, communication, and problem-solving skills.
• Proficiency in Microsoft Office and data entry tools.
• High level of discretion, empathy, and attention to detail.