Customer Service Manager at Thryve HR Consulting

Responsibilities

• Responsible for general coordination of the Customer service unit.
• Improving customer service experience and facilitating organic growth.
• Taking ownership of customers' issues and following problems through to resolution.
• Addressing customer issues via all platforms
• Resolve all customer complaints.
• Implement sales ideas/activations.
• Representing the company at LASCOPA, FCCPC and Arbitrations to ensure dispute resolution between Customers and the company.
• Weekly reporting.

Requirements

• B.Sc in relevant field.
• At least 5 years proven work experience.
• Solid understanding of social media trends and IG interface.
• Familiarity with the hair and beauty industry.
• Excellent verbal and written communication skills.
• Good problem-solving abilities
• Team management skills.