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  • Posted: May 16, 2022
    Deadline: Not specified
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  • Incorporated in Nigeria since April 2014, PC Recruit knows the local market well to connect you with the top talents with the right fit. Experience the award-winning plus-sized professional service with a difference
    Read more about this company

     

    Customer Service Manager

    A Renowned fashion luxury brand needs experienced and qualified candidate with a background and/or strong interest in luxury goods, for the position of Customer Service Representative.  In this Ecommerce and After-sales role, you will be the primary contact by phone or email for customer inquiries about our products and brand.

    Duties:

    • Provide knowledgeable answers to customers phone calls and e-mail inquiries regarding our products and brands.
    • Assist clients with their on-line order. Deal with orders in the back office and liaise with logistics.
    • Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
    • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
    • Manage ongoing customer relationships utilizing our CRM tools
    • Develop collaborative, positive working relationships with staff in our bespoke department.
    • Assist customers with after-sales service issues.
    • Be a primary contact for customer inquiries about our products and brand.
    • Able to communicate concisely about our company policies to client.
    • Maintain and update regular client correspondence, Proactive personality and self-motivator.

    Requirements and Qualifications.

    • Minimum of 2 years’ experience in customer service for a luxury company, preferably in fashion.
    • Strong Ecommerce background and must be a sales-oriented person.
    • Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
    • Outstanding written and verbal communication skills, great phone etiquette and elevated speech
    • Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment. Proven to be organized, methodical and rigorous.
    • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly with 55/60 WPM typing speed
    • Team player able to develop great relations with co-workers
    • Second language a plus ( French)

    Salary: N120, 000 - N150, 000

    Method of Application

    Interested and qualified candidates should forward their CV to: jobs.pcr@gmail.com using the position as subject of email.

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