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  • Posted: Feb 13, 2023
    Deadline: Dec 31, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Wifiber is a company of collective of amazing people striving to deliver exceptional service, anytime, anywhere. Wifiber connect homes, schools, hospitals, libraries, businesses – large and small, broadcasters and governments to the world. We are a wholly owned subsidiary of Choice2mobile Technology and sell Phone, broadband, VPN and ethernet servi...
    Read more about this company


    Customer Service Manager

    Duties and Responsibilities Includes and not limited to the followings:

    • direct and manage all activities relating to the delivery of effective customer service
    • liaise with other department heads across the organisation
    • implement and maintain effective methods for gathering customer satisfaction data
    • develop plans and targets for the customer service team
    • delegate tasks to team leaders to ensure the smooth running of the department
    • analyse and interpret data relating to customer service effectiveness
    • manage and maintain long-lasting relationships with customers and clients
    • control expenses and monitor budgets for the department
    • support other departments with customer-service-related issues
    • organise training and facilitate the development of the customer service team
    • other incidental tasks


    • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager especially in the telecoms sector
    • Experience in providing customer service support
    • Excellent knowledge of management methods and techniques
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in Business Administration or related field

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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