Customer Service Manager at Allen Professional Services

Key Roles and Responsibilities

• Schedule staff shifts and ensure adequate coverage during peak times.
• Ensure exceptional customer service and satisfaction.
• Handle customer complaints and resolve issues promptly and professionally.
• Monitor and improve service standards and guest interactions.
• Oversee daily dining room operations to ensure efficiency and high standards.
• Ensure compliance with health and safety regulations and restaurant policies.
• Monitor inventory levels and coordinate with kitchen staff to maintain adequate supplies.
• Maintain high standards of food quality and presentation in collaboration with the kitchen team.
• Ensure cleanliness and proper maintenance of the dining area and related facilities.
• Conduct regular inspections and audits to uphold quality standards.

Requirements

• First degree – HND, BSC, etc.
• Minimum of 3-5 years of experience in a supervisory or managerial role in the restaurant or hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent customer service and communication abilities.
• Proficiency in restaurant management software and MS Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of food safety and sanitation regulations.