Customer Service Executive at Origin Group

Job Description

• Handle incoming phone traffic; ensuring callers get to the appropriate person to assist them, assist in scheduling customer appointments, updating customers on current repairs, etc.
• Greet people that enter the office
• Assist in preparing final billing
• Manage repair schedule and distribute work load
• Handle updating customers on the status of their vehicles at certain points in the repair process
• Prepare folders for delivery of vehicles back to customers
• Assist in final delivery of vehicles back to customers; walk them through the repairs and paperwork.

Requirements

• Bachelor's Degree in an Engineering related field.
• 3 - 5 years of experience in automotive aftersales.
• A computer literate with proficiency in all Microsoft Office applications especially Microsoft Excel.
• Proven record of success in customer-facing roles and in providing customer services.
• Basic automobile/technical knowledge and skills.
• Strong written and verbal communication skills.
• Excellent organisational skills, willingness to learn and work.
• Excellent communication and time management skills.