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  • Posted: Feb 2, 2023
    Deadline: Mar 10, 2023

  • Read more about this company


    Customer Service Executive

    Job Purpose:

    Shall be responsible for the timely processing of clients media order, enquiries and request. Also to follow-up with other operations department to ensure compliance on clients order .And finally as a back-up to the Marketing Executives.

    Client service executives act as a liaison between external customers and internal departments for the organization. They interact with clients through email, telephone, and in-person meetings, as well as interact with other employees to resolve clients concern.

    Main Job Tasks and Responsibilities;

    • Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
    • Interact and manage correspondence with prospective clients with speed and accuracy.
    • Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
    • Processing of clients Media Purchase Order.
    • Follow up on progress of campaign with other operations department (change of material and change in schedule plan).
    • Preparation of Media Plan and Campaign costing for prospective Clients.
    • Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)
    • Good Filing, sorting and safe keeping of documents.
    • Familiarization with station programs, format, and ratings at all times.
    • Generating database for client (KYC) and updating of Clients list.
    • Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.
    • Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.
    • Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.


    • Daily activity reports (Time sheets) and weekly performance reports.


    • Timely and accurate processing of Media Purchase Order without errors (100% accuracy).
    • Adherence to average response time to Client requests and enquiries (15 mins).
    • Feedback from Customer satisfaction surveys.
    • Percentage of non-compliance (Commercial and regulatory) as a result of errors from Client services Team (101% compliance).
    • Monthly revenue targets met as set by management.
    • Average processing time of clients Orders (15 minutes).
    • Percentage of repeat businesses (Customer retention rate).
    • Feedback from internal customers on the processing of transactions from staff.
    • Frequency of submitting reports.
    • Adherence to ethical standards, CWI policies and standard operating procedures.
    • Percentage of direct Clients growth (15% quarterly).
    • Absence of conflict and disunity in the team.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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