Customer Service Desk Officer 1 at ICRC - International Committee of the Red Cross

Under the supervision of the Logistics Site Manager, the Customer Service Desk Officer 1 (in the OSCAR system environment) ensures that requests are handled efficiently and effectively to meets needs in the field. S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.
Main duties and responsibilities

• Reception of Supply Requests (SR) from departments on JDE
• Processes requisition orders according to the ICRC`s logistics and financial procedures (Various approvals, AoE).
• Provides assistance to requester in case data in the SR is incomplete, process SRs for approval.
• Ensures that the priorities set by the Logistician are followed.
• Contributes to the supply chain support for an assigned geographical area or specific group of products.
• May act as a statistician.
• Updates logistics dashboard and provides statistics.
• Deals with inquiries regarding SR status and provides feedback to the requester
• Decides for procurement mode (Sourcing) in collaboration with the logistician
• Forwards necessary SR to ABJ, JOS, MIU and follows up until the arrival of the shipment
• Establishes and maintains the documentation process for tracking and monitoring SRs
• Assigns and follows up the status of Requests (SR) through the STM and close Requests
• Ensures all relevant supporting documentations are attached and uploaded in the SR / SP in JDE in order to close the order.
• Ensures completed orders are of auditable quality

Education and Experience Required

• University degree in logistics, administration or equivalent
• Good command (Spoken and Written) of English & the local working language(s)
• Very Good computer skills; proficient in Excel and Word
• Driving license class B
• Knowledge of the geographical area of operation
• Familiarity with JDE or similar ERPs
• 3 years working experience in supply chain management or similar logistics roles

Desired profile and skills

• Proactivity and flexibility
• Capacity to carry out complex activities
• Good communication and Negotiation skills
• Ability to work independently and sense of initiative
• Willingness and ability to learn