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  • Posted: Apr 4, 2022
    Deadline: Not specified
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  • BBOXX is generating impact by improving customers' quality of life through the provision of affordable, clean, and reliable energy solutions. Today, we offer pay-as-you-go solar power. Our aim is to expand rapidly to provide other modern utility services, such as cooking, internet access, and water. We are constantly searching and realizing innovative solutions to provide the best value services to our customers.
    Read more about this company

     

    Customer Service Call Center Agent

    Role Brief

    • Make outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; receive incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carry out other customer interactions as required.

    What you can expect to be doing

    • Contact BBOXX customers by phone, and encourage adherence to payment plan
    • Handle incoming calls and provide solutions/advice to customers
    • Monitor and respond to incoming SM
    • Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
    • Maintain and update customer data in CRM
    • Identify and escalate priority issues
    • Complete call log
    • Follow BBOXX sales and aftersales processes.

    Description of Tasks

    • Accurate data entry and navigation of CRM
    • Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
    • Receive incoming calls from customers with technical issues
    • Respond by phone to requests for help or information made through our SMS system
    • Escalate customer issues that are not easily solved by telephone
    • Make calls in accordance to all relevant sales and aftersales processes

    What we are looking for

    • Ideal candidate will be High-school educated and may have previous call centre / sales experience.

    Desired skills include:

    • Excellent verbal communication skills
    • Ability to understand and adapt to customer needs
    • Excellent data entry skills and attention to detail
    • Organisation and time management
    • Customer Service orientation
    • Resilience when faced with stress; Positive attitude and energy
    • Persuasiveness and problem solving skills.

    Method of Application

    Interested and qualified? Go to BBOXX on bboxx.csod.com to apply

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