Customer Service Associate (HIM Certified) at Lily Hospitals Limited

Job Overview

• The Customer Service Associate will serve as a key liaison between patients and the healthcare facility, providing exceptional service while managing and maintaining patient health information in compliance with healthcare regulations.
• The ideal candidate will combine strong customer service skills with a solid understanding of medical records management.

Key Responsibilities

• Welcome and assist patients, addressing inquiries, concerns, and service requests professionally and efficiently
• Collect, verify, and maintain accurate patient health records, ensuring completeness and confidentiality
• Ensure compliance with medical records protocols, healthcare regulations, and data privacy laws
• Assist in the registration, admission, and discharge processes, coordinating with medical and administrative staff
• Facilitate communication between patients, healthcare providers, and internal departments
• Support record audits, reporting, and quality assurance initiatives within the Health Information Management (HIM) department
• Utilize electronic health record (EHR) systems and other relevant healthcare software for accurate documentation and tracking

Qualifications and Requirements

• Valid Health Information Management (HIM) certification (required)
• Strong communication, interpersonal, and customer service skills
• Proficient in electronic health record systems and standard computer applications
• High level of accuracy, attention to detail, and ability to maintain confidentiality
• Ability to work effectively in a team-oriented healthcare environment

Key Competencies:

• Patient-centered mindset
• Professionalism and ethical conduct
• Strong organizational and multitasking abilities
• Problem-solving and conflict resolution skills.

Benefits

• Competitive salary and performance-based incentives
• Opportunities for professional growth and training in healthcare administration
• Supportive and collaborative work environment
• Access to continuous learning and development initiatives
• Employee recognition and engagement programs.