Customer Service Associate at Haul247

• If you have experience in logistics, understand journey planning, and can communicate confidently in both English and Hausa, we would love to speak with you.

Key Responsibilities:

• Manage customer inquiries and ensure high service satisfaction
• Support journey planning and geofencing operations
• Monitor trips and escalate deviations
• Use CRM and fleet management software effectively
• Follow established SOPs and maintain process discipline
• Troubleshoot operational challenges in real time
• Support account management and customer retention

Requirements:

• Minimum 1 year experience in logistics
• Experience with journey planning and geofencing
• Working knowledge of CRM and fleet management systems
• Strong communication skills in English and Hausa
• Strong problem solving ability
• Commercial awareness and attention to detail