Customer Service Assistant at Yangah Technologies

Responsibilities
Office Administration:

• Schedule appointment, meetings and reservations as needed.
• Receive all deliveries, correspondence/email handling and documentation.
• Process bill payment, manage office expenses and retire accordingly.
• Managing inventory, ensuring a safe, clean and aesthetically pleasing store environment.

Customer Service and Experience:

• Ensure that all service queries are resolved timely - Partners, Online and Offline Customers.
• Process all online and offline orders, channel to appropriate personnel for production and distribution.
• Resolve sales problems, receive feedback from customers, partners – identify and select solutions from acquired technical experience and precedent.
• Utilize different tools/survey to ascertain customer satisfaction rate.

Qualifications, Skills, and Experience

• A First Degree in Business Administration, Marketing or Economics or any related field of study
• 2 years work experience in RETAIL - administrative roles, customer services and support
• Should be proficient in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
• Good team player with proven administrative support experience at a proactive, “can do” attitude. Willingness to be flexible and to adapt to new demands in a fast-moving environment
• Should have very good interpersonal skills, be result-oriented and customer-centric
• Should have good analytical and problem-solving skills
• Finally, should have the ability to work autonomously and as an effective team member, including the ability to establish work priorities, and meet determined deadlines and commitments.