Customer Service and Social Media Manager at Elvaridah

Location: Ososgbo, Osun
Employment Type: Full-time

Job Summary

• We are seeking a highly motivated and versatile professional to oversee both customer service operations and social media management.
• The ideal candidate will ensure excellent customer experiences while building and maintaining a strong online presence for the brand.

Key Responsibilities
Customer Service Management:

• Lead and manage customer service operations across multiple channels (phone, email, chat, social media).
• Handle escalated customer issues with professionalism and timely resolution.
• Develop and implement customer service policies, processes, and KPIs to improve satisfaction.
• Train, supervise, and motivate customer service representatives.
• Gather customer feedback and provide insights to improve products, services, and processes.

Social Media Management:

• Develop and execute social media strategies to increase brand awareness, engagement, and conversions.
• Manage content creation, posting schedules, and community engagement across platforms (Instagram, Facebook, Twitter/X, LinkedIn, TikTok, etc.).
• Monitor trends, track analytics, and prepare performance reports for campaigns.
• Respond to customer inquiries and complaints on social media in line with brand voice.
• Collaborate with marketing and design teams to ensure cohesive brand messaging.

Requirements

• Bachelor’s degree in Communications, Marketing, Business Administration, or related field.
• Proven experience in customer service management and social media management (2+ years preferred).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media management tools (e.g., Hootsuite, Buffer, Meta Business Suite).
• Ability to multitask, work under pressure, and deliver measurable results.
• Creative mindset with a passion for customer satisfaction and digital engagement.

Application Closing Date
Not Specified.