Customer Service Agent at Maersk

Ref.: R4452

Responsibilities

• Owns and manages the customer experience of Essential Services Customers.
• Has responsibility for the end to end customer experience in compliance with all company procedures.
• Typically handles a large number of customers or larger, more complex customers.
• Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity. Typically involves customers with specific needs outside the normal such as legal requirements, documentation requirements, customs restrictions or filling requirements, lack of e-channel use, specific booking requirements, and/or special cargo/dangerous cargo etc.
• The person furthermore exerts a behaviour where he/she can work independently with limited guidance and is capable of supervising others where relevant.
• Manages the end to end shipment process in compliance with all company procedures.
• Looks after Essential Services customers.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.

Requirements

• Has three to five years of experience to fulfill the role.