Customer Service Administrator at Jolly Energy Fleet Limited

Location - Warri

Gender - Female

Salary - 35,000 - 55,000

Job Description

Summary:

As a customer service administrator, your job is to make sure customer interactions with the organization are positive and leave them satisfied. You will take customer phone calls, respond to their inquiries and complaints, and assist them with completing their order, all while remaining polite and professional.

Job Conditions:

You would work in an operations office or customer service desk.

You will spend a lot of time on the telephone using a headset, and a computer.

You will have to deal with a constant queue of customers or phone calls.

You will work shifts if the need arises.

You might get little time between calls to do the data entry on sales and customer database.

ADDITIONAL JOB DESCRIPTION

• Part time work is common.
• Providing the company products introductory information to new customers/guests
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs(Human Resources Personnel, sales and marketing officers, sales reps, etc) and other departments to find appropriate solutions
• Processing orders and transactions
• Resolving issues and troubleshooting technical problems
• Delivering information about a company’s offerings
• Providing proactive customer outreach
• Handling customer complaints
• Collecting and analyzing customer feedback
• Responding to customer reviews
• Developing and documenting knowledge into helpful content

All other job functions will be disseminated upon employment.