Customer Relationship Officer at Kaihlon Limited

Responsibilities

• Serving as the main point of contact between clients and employees
• Learning the needs of clients and developing plans to meet them
• Regularly checking in on clients to ensure they're satisfied with the company
• Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them
• Presenting the client with a contract and setting any terms as agreed upon by both the company and client
• Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers
• Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service

Requirements and Skills

• B.Sc / BA in Business Administration, Marketing or a related field
• 2 - 5 years work experience.
• Proven experience as a Client Relations Officer or Relationship Manger
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team.