Customer Relationship Officer at Everyday Smag

Company: Everyday Smag E-Restaurant

Location: Rivers State University Campus

Job Responsibilities:

1. Customer Engagement:

   • Build and maintain positive relationships with customers through various channels, including in-person interactions, phone calls, and online communication.
   • Ensure a welcoming and friendly atmosphere for customers within the restaurant.

2. Order Management:

   • Assist customers with the ordering process, addressing any inquiries or concerns promptly and professionally.
   • Collaborate with the kitchen and delivery teams to ensure timely and accurate order fulfillment.

3. Issue Resolution:

   • Handle customer complaints and concerns with empathy and efficiency, working towards swift resolution and customer satisfaction.
   • Escalate unresolved issues to the appropriate channels for further investigation.

4. Feedback Collection:

   • Proactively gather feedback from customers to identify areas for improvement and areas of success.
   • Utilize customer feedback to contribute to the enhancement of our services and menu.

5. Promotions and Loyalty Programs:

   • Promote and explain loyalty programs and promotional offers to customers, encouraging repeat business.
   • Implement strategies to increase customer retention and loyalty.

6. Record Keeping:

   • Maintain accurate records of customer interactions and transactions.
   • Provide regular reports and insights to management based on customer feedback and trends.

Qualifications:

• Previous customer service experience in the food and beverage industry is a plus.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with point-of-sale systems and basic computer skills.
• Enthusiastic and customer-focused attitude.