Customer Relationship Officer (CRO) at Interrand Homes & Properties Limited

Location: Gudu, Abuja

Job Description

• The ideal candidate will serve as the company’s first line of contact with clients — ensuring excellent customer experience, building strong relationships, and maintaining the company’s reputation for professionalism and trust.

Key Responsibilities

• Attend to client inquiries, walk-ins, and calls promptly and professionally.
• Build and maintain positive relationships with clients and prospects.
• Follow up on leads, client feedback, and after-sales engagement.
• Maintain a detailed database of clients and track communication history.
• Support marketing and sales teams in client engagement activities.
• Resolve customer complaints tactfully and escalate unresolved issues where necessary.
• Contribute to developing strategies that enhance client satisfaction and retention.

Requirements

• Minimum of B.Sc Degree / HND qualification in Marketing, Business Administration, Mass Communication, or a related field.
• Minimum of 5 years proven experience in customer service, client relations, or similar role (experience in real estate or construction industry is an added advantage).

Skills:

• Excellent communication and interpersonal skills.
• Strong negotiation and presentation abilities.
• Customer-focused attitude with a passion for service excellence.
• Proficiency in Microsoft Office tools and CRM applications.