Customer Relationship Manager / QC (Architect) at Yardoak

Responsibilities

• Serve as the main point of contact for clients, addressing queries, providing updates, and ensuring their needs are met throughout the entire project lifecycle.
• Offer professional guidance on design choices, advising clients on feasible architectural options that align with their vision and requirements.
• Actively listen to customer feedback and concerns, implementing solutions in collaboration with relevant teams to ensure satisfaction.
• Build and maintain strong relationships with both existing and potential clients, fostering trust and long-term partnerships.
• Coordinate with the sales and project management teams to ensure seamless communication with clients and accurate understanding of their requirements.
• Review design specifications and ensure that all products meet the required quality and aesthetic standards.
• Inspect finished products to confirm that they adhere to architectural specifications, functionality, and company standard.
• Identify any quality issues or defects in products during production and collaborate with the production team to resolve them.
• Conduct final quality checks on completed furniture, ensuring that it meets both client expectations and Yardoak Project’s quality standards.
• Maintain records of QC inspections, documenting any issues, resolutions, and areas for improvement to continuously enhance production processes
• Work closely with the design team to translate client requirements into functional, innovative designs while ensuring practical feasibility
• Liaise with the production team to ensure that design specifications are accurately followed and the product is created to the highest standard.
• Provide architectural expertise during the production process to address any potential design or quality concerns that may arise.
• Gather and analyze client feedback to help identify areas of improvement in both product quality and customer service.
• Provide actionable insights to improve overall client experience and streamline the company’s processes, ensuring customer satisfaction at every stage.
• Assist in the development of new policies and procedures to enhance quality control measures and customer relationship management.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 - 3 years work experience.