Customer Relationship Manager at Froshtech Automotive

Responsibilities

• Answer incoming calls and attend to all messages across all social media handles
• Take bookings from customer and arrange for scheduling with the COO
• Provide daily updates of repair work to customer with vehicles in the workshop
• Tender receipts to customer on vehicle discharge
• Follow up with customers’ vehicle a day after vehicle is discharged
• Perform a routine check with company’s customers
• Notify the COO of any customer concerns after attempting a resolution.
• Maintain customer satisfaction expectations at or above company standards.
• Create monthly content calendar and posting daily content to the company social media platforms like Facebook, Twitter, TikTok, Linkedin, Instagram and Whatsapp Status.
• Evaluating performance metrics and analytics for online platforms
• Report work done to the COO daily and keep written record of daily work.

Requirements

• Candidates should possess a Bachelor's Degree with 5 - 10 years of work experience.