Customer Relationship Manager at Dangote

Description

• Responsible for executing the Group Strategy as it relates to Commercial Sales and Marketing,  Route-to-Market development etc for the new businesses within the Group.  
• Responsible for initiating, maintaining and growing Top-Tier client relationship within the New Business on behalf of the Group.

Requirements

• Design and implement market entry strategy into new business markets.
• Develop and manage account plans for top tier new business customers that clearly articulates a 3-year growth profile as well as the required action plan for achieving them
• Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited
• Understand the issues and challenges that could impede growth in the new businesses, propose innovative solutions, and seek approval from the management team, Dangote Industries Limited
• Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services
• Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction
• Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients
• Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool
• Conduct assessment of overall new business performance against set objectives and identify areas of improvement
• Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction
• Develop and present periodic reports on all top tier customer relationship management activities to Management