Customer Service Representative (Fast Food) at Michael Stevens Consulting

Job Brief

• We are looking to hire an experienced and competent Customer Representative. Responsibilities include greeting and serving customers, taking orders, providing detailed information on menus, multi-tasking various front-of-the-house duties, helping customers with complaints and questions and giving customers information about products and services.

Job Responsibilities

• Providing excellent wait service to ensure satisfaction
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons
• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Up-sell additional products when appropriate
• Communicate order details to the Kitchen Staff
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Job Requirements

• Interested candidates should possess an OND qualification with 5 years work experience.
• Proven work experience
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit