Customer Relations Officer at Greenwich Registrars & Data Solutions

Duties & Responsibilities

• Building long-term relationships with Client Companies
• Build a reputation as a knowledgeable and trusted advisor to Client Companies in handling shareholders’ inquiries and resolving their complaints
• Creating innovative sales plans in order to generate revenue for the company
• Create work plans to address clients’ business needs
• Act as point of contact for complaints and escalate issues as appropriate
• Work closely with branch liaison officers to increase cross-sell services and products
• Ensure both the Company and Client Companies adhere to contract terms and conditions
• Monitor competition to find new ways to retain customers
• Strategic marketing and signing onboard equity register and bond transactions
• Work closely with the IT team to ensure all technicalities involved in AGMs are in place
• Conduct / supervise dry run prior to each AGMs to ensure every necessary requirement is well taken care of.
• Authenticate Shareholders in person or by proxy(where applicable) ahead of every AGM
• Work closely with the mailing unit to ensure Annual Reports are delivered to all Shareholders prior to each AGM
• Attend meetings with client companies and ensure all agenda / strategies results into productivity
• Provide specialist advice on the interpretation and application of regulatory policies and procedures, resolving complex or contentious queries, issues and enabling others to take appropriate actions
• Schedule regular meetings with Client Companies to ensure they are satisfied with our services
• Give presentations to clients about products or services

Key Skills and Competence

• Strong negotiation and influencing skills
• Excellent written and oral communication abilities
• Engaging and outgoing personality
• Very organized and thorough
• Able to apply critical thinking skills to resolve difficult issues
• The ability to research and keep on top of developments in the industry
• Proficient with computer spreadsheets and Microsoft Office products
• Good Presentation Skill
• Degree in Social Sciences from a reputable University
• 3 years and above experience in Client Relationship Management (Preferably in the Capital Market Industry)