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  • Posted: Jun 1, 2023
    Deadline: Not specified
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    Since the commencement of our operations in the late 1950’s, Greenwich Registrars & Data Solutions has evolved into a strong player with a robust clientele consisting of leading Nigerian corporates and subsidiaries of multinationals. We serve as an intermediary between our clients and their shareholders by providing a complete range of share registrati...
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    Customer Relations Officer

    Duties & Responsibilities

    • Building long-term relationships with Client Companies
    • Build a reputation as a knowledgeable and trusted advisor to Client Companies in handling shareholders’ inquiries and resolving their complaints
    • Creating innovative sales plans in order to generate revenue for the company
    • Create work plans to address clients’ business needs
    • Act as point of contact for complaints and escalate issues as appropriate
    • Work closely with branch liaison officers to increase cross-sell services and products
    • Ensure both the Company and Client Companies adhere to contract terms and conditions
    • Monitor competition to find new ways to retain customers
    • Strategic marketing and signing onboard equity register and bond transactions
    • Work closely with the IT team to ensure all technicalities involved in AGMs are in place
    • Conduct / supervise dry run prior to each AGMs to ensure every necessary requirement is well taken care of.
    • Authenticate Shareholders in person or by proxy(where applicable) ahead of every AGM
    • Work closely with the mailing unit to ensure Annual Reports are delivered to all Shareholders prior to each AGM
    • Attend meetings with client companies and ensure all agenda / strategies results into productivity
    • Provide specialist advice on the interpretation and application of regulatory policies and procedures, resolving complex or contentious queries, issues and enabling others to take appropriate actions
    • Schedule regular meetings with Client Companies to ensure they are satisfied with our services
    • Give presentations to clients about products or services

    Key Skills and Competence

    • Strong negotiation and influencing skills
    • Excellent written and oral communication abilities
    • Engaging and outgoing personality
    • Very organized and thorough
    • Able to apply critical thinking skills to resolve difficult issues
    • The ability to research and keep on top of developments in the industry
    • Proficient with computer spreadsheets and Microsoft Office products
    • Good Presentation Skill
    • Degree in Social Sciences from a reputable University
    • 3 years and above experience in Client Relationship Management (Preferably in the Capital Market Industry)

    Method of Application

    Qualified and interested candidates should send their CVs to careers@gtlregistrars.com

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