Customer Relations Executive at Bemil Nigeria Limited

We are recruiting to fill the position of a Customer Relations Executive

Location: Abuja and Owerri

 Requirements

• Proven experience as a Customer Relations Executive (minimum of 3 years).
• A customer oriented attitude
• Excellent interpersonal communication and negotiation skills
• Problem analysis and problem solving aptitude 
• Ability to work well with a team
• Same or related experience in a Bank or Telecommunication sector is a plus
• Minimum of BSc or HND in any related field

 Job Summary

Responsible for liaising with customers to identify their problems and complaints, monitor resolution measures, and ensure that they are satisfied with our services, whilst responding to information, inquiries, concerns and request.

Responsibilities

• Deal directly and constantly with customers to create engaged customers.
• Build and maintain long-term relationship with customers.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalate issues as appropriate.
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers 
• Collaborate with internal teams (e.g. sales, operations, or senior management) to address customers’ needs
• Ensure prompt response to all customer inquiries, complaints and requests.
• Take ownership of issues, handles and follow up all complaints through to resolutions in a timely manner.
• Document and keep accurate and up-to-date records of customer interactions-complaints, and corrective actions taken, and share these with operational units from time to time. 
• Undertake customer satisfaction survey on a quarterly basis, collecting and analyzing data to determine the level of service being provided, or the extent of meeting customer's requirements.
• Suggesting measures for improving customer service policies, procedures and standards for the company.