Customer Onboarding Specialist at ICEDT Consult LTD

Description

• We are seeking an enthusiastic and tech-savvy Customer Onboarding Specialist to join our dynamic team. 
• As the first point of contact for new customers, you will play a crucial role in guiding them through the initial stages of our product, ensuring they understand its features and realize its value. 
• Your responsibilities will include providing personalized support, advocating for customer needs, and collaborating with teams to enhance the onboarding experience. 
• If you're passionate about delivering excellent customer service and thrive in a metrics-based environment, this is the perfect opportunity for you.

Responsibilities

• Act as the primary contact for new customers, answering questions, handling objections, and keeping them engaged.
• Advocate for customers by capturing and sharing feedback.
• Proactively contact customers at the first sign of trouble to improve trial conversions.
• Monitor setup progress on accounts and provide guidance on next steps.
• Demonstrate or troubleshoot features through scheduled calls or video meetings.
• Work with the Customer Education team to set up automated outreach and create helpful collateral.
• Review new job postings to provide constructive feedback based on guidelines.

Requirements

• Candidates should possess a Bachelor's Degree with 2+ years in Customer Support, Account Management, Customer Success, or a similar field.
• Bonus points for experience in Customer Onboarding, SaaS industry, or Recruiting.
• Proficiency with CRM, Customer Success, or Help desk tools.
• A track record of hitting objectives and embracing new challenges.
• Tech-savvy with the ability to quickly learn new products and explain them to others.
• Analytical and creative in finding solutions for customers.
• Excellent communication skills, both verbal and written.
• Ability to prioritize, multitask, and manage time effectively.
• Passionate about improving processes and delivering a fantastic customer experience.