Customer Logistics Officer at Kimberly-Clark

The Role

• Manage the Order to Cash process to provide proactive support for the achievement of turnover, service and growth objectives
• Oversee the order management process for Nigeria
• Drive the process of Order Fulfillment to achieve On Time & In Full (OTIF) targets.
• Be the leader of all Supply Chain/Logistics joint plans with customers.
• Oversee total query management for internal and external customers.
• Lead negotiations with customers on order fulfilment and on-time deliveries.
• Direct the activities of your direct reports to Develop and maintain the collaborative relations with customers.
• Ensure constant contact and communication with customers and stakeholders.

Operations Teams:

• Initiate and implement Commercial Team reporting and support functions including Critical Stock Allocation, Monthly and Quarterly Tracking, Public Holiday Planning.
• Liaise with key customers’ procurement and receiving functions to identify optimization opportunities for service improvement and delivered cost reduction.
• Lead implementation of, and monitor and optimize effectiveness of customer collaboration initiatives including close coordination of activities with the customer to support sales and logistics objectives.
• Support and occasionally lead Continuous Improvement projects in the areas of new product introduction, new or changed customer requirements, cost management or service improvement.
• Sales/Marketing Support for measurement and tracking reports for promotional activities or other initiatives.
• Provide customer intelligence to Sales, Marketing, Distribution and Planning to inform and guide decision-making processes.
• Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
• Review 3PL performance versus established operational KPIs to identify improvement opportunities and develop and implement process improvement plans.
• To ensure that the entire order process is managed in a cost-effective and business-aligned manner. This also includes managing all internal discrepancies e.g. pricing, order pad management, Critical Stock Allocations, the DNO List etc
• To oversee the active growth, construction and maintenance of electronic order processes
• Drive continuous improvements in CuSe systems and processes to meet evolving customer needs and requirements
• Manage and report appropriately on free of charge orders, bag & tag orders, staff sales orders, wadding orders and the billing function.
• Develop and implement proactive problem-solving techniques within the team to ensure speedy reactions to situations as they arise, with the least cost/time to the business
• Develop, implement, monitor and report on KPI’s conducive to the achievement of the overall business objectives
• Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
• Ensure adherence to SOPs, and ensure all SOPs are updated quarterly as required Oversee SOP management and monitoring of team adherence to the SOP’s.
• Monitor adherence of 3rd Parties to KPIs to ensure service.

Qualifications

• B.Sc / HND
• Degree / Diploma in Supply Chain / Logistics Management or equivalent.
• At least 3 years of experience in Customer Service or Exports, preferably in FMCG industry.
• SAP and Excel experience a must-have.