Customer Experience Officer/ Personal Assistant (Bakery) at EZ37 Solutions

DUTIES AND RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing calendars and organizing meetings and appointments.
• Daily time management.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Take accurate and comprehensive notes at meetings.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Run other errands as requested by the creative director.

REQUIREMENTS

• The suitable candidate should have HND/B.Sc degree in any related field
• 1-3 years of cognate experience
• Excellent communication skills
• Good customer service skills
• Attention to details
• Ability to lead teams to success
• Conflict management
• Critical thinking and problem-solving skills
• Excellent time management skills
• Record management skills
• Good use of  Commercial phone systems, Customer relationship management software, and Microsoft Office Suite (Word, Outlook, PowerPoint)
• Patience