Job Opportunities at EZ37 Solutions

DUTIES AND RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing calendars and organizing meetings and appointments.
• Daily time management.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Take accurate and comprehensive notes at meetings.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Run other errands as requested by the creative director.

REQUIREMENTS

• The suitable candidate should have HND/B.Sc degree in any related field
• 1-3 years of cognate experience
• Excellent communication skills
• Good customer service skills
• Attention to details
• Ability to lead teams to success
• Conflict management
• Critical thinking and problem-solving skills
• Excellent time management skills
• Record management skills
• Good use of  Commercial phone systems, Customer relationship management software, and Microsoft Office Suite (Word, Outlook, PowerPoint)
• Patience

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DUTIES AND RESPONSIBILITIES

• Ensure that all necessary equipment needed for events are prepped and ready on time
• Monitor all unfinished goods and ensure that they are stored appropriately
• Monitor all Adhoc Staff and ensure all equipment are handled with care
• Coordinate logistics of equipment from the bakery to the event site and back
• Inspect all equipment after every rental to monitor for mismanagement and ensure an accurate number of items are returned
• Ensure that rentals are done in compliance with the organization’s policies
• Maintain and ensure accuracy of inventory
• Report all damaged equipment
• Ensure all equipment are clean and properly kept in the store
• Occasionally deliver baked good to customers
• Perform other related duties assigned by the operations manager and creative director

REQUIREMENTS

• A minimum of OND/SSCE.
• 0-2 years of experience
• Excellent communication skills
• Listening skills
• Excellent interpersonal skills
• Ability to supervise staff
• Basic numeracy skills
• Excellent time management skills
• Paying attention to details
• Excellent knowledge of inventory management System
• Good driving skills and a valid driver’s license is a plus.