Customer Experience Officer at HR-on-Wheels

The position of Customer Experience Executive consists of interacting with customers to provide information in response to inquiries about our products or services, to handle and resolve complaints and build a professional relationship. 

Customer Experience Associate Job Functions

• Resolve customers’ complaints via phone, email, and social media.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommend potential products or services to your manager by collecting customers’ information and analyzing customers' needs.

• Contribute to team effort by accomplishing related results as needed.

• Embody customer orientation and ability to adapt and respond to different types of characters.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships of trust with the customers through open and interactive communication.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Keep records of customers' interactions through the available tools and file documents.

• Follow communication procedures, guidelines, and policies.

• Go the extra mile to engage customers and create the wow factor.

• Flexible to cover all the available shifts including Nightshift, Weekends and Holidays.

• Any other duties that may be assigned by your Manager.

Customer Experience Executive Top Skills & Proficiencies:

• Product Knowledge

• Quality Focus

• Documentation Skills

• Listening Skills

• Phone and email etiquette

• Team player

• Multitask

• Empathetic

• Positive Attitude

• Attention to Detail

• People-Oriented

• Problem Solving

• Organizational Skills

• Adaptability

• Ability to Work Under Pressure

Qualifications

• A university degree /Diploma in relevant field or equivalent.

• A minimum of 2 years work experience in a customer service or customer support role.

• Computer literacy

• Familiarity with FreshWork is a plus