Customer Experience Officer at The GIG Group

NB: Vacancy exists at our Akpakpava Terminal.

Requirements:

• BSc/ HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.

Job Description:

• Sell bus tickets at GIGM terminals to walk in guests.
• Make and/or change travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service matters in-person or virtually.
• Forward booking/traveling reschedule requests to the concerned unit.
• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check in.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote brand Goodwill.
• Promote/ Cross sell the GIGM online booking app and other Company products & services.
• Assist Guests that require special assistance to board or depart conveyance.