Customer Experience Officer at Chateau Royal Real Estate Limited

Requirements

• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Schedule regular follow up with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
• Monitor legal risk in real estate documentation and advise clients accordingly.
• Interpret laws, rulings and regulations for real estate transactions.
• Draft and negotiate real estate transactions.
• Support legal and general advisory needs associated with a large-scale real estate portfolio.
• Ensure that appropriate approvals are in place before real estate transactions are executed.
• Manage regulatory and compliance related services.

 Skills and Qualifications:

• A customer-oriented attitude
• Excellent communication and negotiation skills
• Good team player and pays attention to detail.
• Ability to work under pressure and meet deadlines.
• Capable networker with excellent interpersonal, communication, business relationship officer.
• Background in customer service; industry knowledge (Real Estate) is essential.
• Bachelor’s degree in Law (with 2 years post-bar experience).
• Analytical thinker with strong conceptual and research skills.
• Proficient with Microsoft Office programs.