Customer Experience Intern at MainOne

Responsibilities
The ideal candidate will be primarily responsible for handling all inquiries, via all our channels and report the same on a weekly basis to all internal stakeholders. Specifically, the responsibilities also include:

• Attend to all inbound enquiries (phone, email, chat (Zendesk)
• Pre-qualification of leads received via enquiry desk
• Prepare and send a weekly report of all received enquiries and status to all internal stakeholders.
• Follow up on assigned leads with the respective Account Managers to ensure timely engagement of prospects.

Qualifications, Skills & Competencies
Qualifications:

• 1st Degree from a reputable higher institution
• At least 1 year of work experience preferably in a similar role

Skills & Competencies:

• Good interpersonal skills
• Good IT skills: Word, Excel, and PowerPoint
• Excellent interpersonal and relationship-building skills.
• Strong oral and written communication skills.
• Detail oriented and able to take ownership of assigned tasks.

Demands of the Job

• Good planning and organization skills
• Ability to work independently
• Ability to pay attention to detail
• Fast learner.