Customer Care Supervisor (WIRELINE/FTTH/WTTH) at TalentPool Nigeria

Our client, a leading ISP company in Nigeria with the drive to provide the best high-quality products for their customers seeks to fill the following roles:

RESPONSIBILITIES

• Daily Payment Tracking of Home Fiber customers (FTTH)
• Preparation of daily payment collection report for Home Fiber customers (FTTH) to account department
• Creation of account and assigning of static IP address to newly installed Home Fiber customers (FTTH) on 24online CRM
• Responding to Home Fiber Customer (FTTH)complaints and queries via Phone, Email, Whatsapp Chat
• Escalation of Home Fiber customers (FTTH) complaints to technical team by raising ticket and following up with resolution
• Daily Manual preparation of subscription renewal invoice for individual Home Fiber customers (FTTH)
• Preparation and publishing of daily/weekly revenue report for Home Fiber (FTTH) customers to management.
• Daily Preparation of Proforma Invoice /Quotation for prospective Home Fiber (FTTH), Fiber on Air (WTTH) on request from Sales Team or HOD.
• Daily follow up and Single point of Contact to all Home Fiber customers (FTTH)
• Performing first level troubleshooting on WTTH customer’s complaint
• Rendering technical support to field technical engineers (FTTH)
• Preparation of Fixed Line Channel Partner (Ladorite systems ltd, Nedum Gaint Ltd) commission report for WTTH dealer in Abuja
• Preparation of Fixed Line facility managers commission report for FTTH facility managers in Lagos
• Preparation and application of advance rental scheme for upfront subscription payment for Home Fiber (FTTH) customers.

REQUIREMENTS

• The candidate should be a male candidate with at least 10 years of Experience
• Experience in Telecom/ISP.

ONLY CANDIDATES RESIDENT IN ABUJA WILL BE CONSIDERED