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  • Posted: Nov 10, 2021
    Deadline: Nov 30, 2021
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    TalentPool is Nigeria's emerging human capital solutions company providing a wide range of human capital and business support solutions to businesses.
    Read more about this company

     

    Customer Care Supervisor (WIRELINE/FTTH/WTTH)

    Our client, a leading ISP company in Nigeria with the drive to provide the best high-quality products for their customers seeks to fill the following roles:

    RESPONSIBILITIES

    • Daily Payment Tracking of Home Fiber customers (FTTH)
    • Preparation of daily payment collection report for Home Fiber customers (FTTH) to account department
    • Creation of account and assigning of static IP address to newly installed Home Fiber customers (FTTH) on 24online CRM
    • Responding to Home Fiber Customer (FTTH)complaints and queries via Phone, Email, Whatsapp Chat
    • Escalation of Home Fiber customers (FTTH) complaints to technical team by raising ticket and following up with resolution
    • Daily Manual preparation of subscription renewal invoice for individual Home Fiber customers (FTTH)
    • Preparation and publishing of daily/weekly revenue report for Home Fiber (FTTH) customers to management.
    • Daily Preparation of Proforma Invoice /Quotation for prospective Home Fiber (FTTH), Fiber on Air (WTTH) on request from Sales Team or HOD.
    • Daily follow up and Single point of Contact to all Home Fiber customers (FTTH)
    • Performing first level troubleshooting on WTTH customer’s complaint
    • Rendering technical support to field technical engineers (FTTH)
    • Preparation of Fixed Line Channel Partner (Ladorite systems ltd, Nedum Gaint Ltd) commission report for WTTH dealer in Abuja
    • Preparation of Fixed Line facility managers commission report for FTTH facility managers in Lagos
    • Preparation and application of advance rental scheme for upfront subscription payment for Home Fiber (FTTH) customers.

    REQUIREMENTS

    • The candidate should be a male candidate with at least 10 years of Experience
    • Experience in Telecom/ISP.

    ONLY CANDIDATES RESIDENT IN ABUJA WILL BE CONSIDERED

    Method of Application

    Interested and qualified candidates should forward their CV to: moladele@talentpool.com.ng using the position as subject of email.

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