Customer Care Representative / Social Media Manager at Redex Technology

We are seeking a dynamic and enthusiastic individual to join our team as a Customer Care Representative / Social Media Manager. This role  requires a professional who can provide exceptional customer service while effectively managing our social media presence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and social media platforms. 
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to address customer needs and provide feedback for continuous improvement.
• Develop and implement social media strategies to enhance brand awareness and engagement.
• Create, curate, and schedule engaging content across various social media platforms. 
• Monitor social media channels for customer interactions and respond appropriately.