Customer Care Representative at Mshel Homes Ltd

JOB DESCRIPTION

• Answering all incoming phone calls on the official lines of the company.
• Reply to emails and give responses on all social media platforms.
• Help and assist customers and prospects with complaints and questions via calls, email and social media.
• Give customers and prospects detailed information about the products.
• Maintain a positive, empathetic and professional attitude toward customers at all times. 
• Assist in any capacity required in relating with the company’s clients and prospects.
• Meet sales targets by following up on leads and closing deals.

REQUIREMENTS

• Minimum of HND/BSC in any field.
• Minimum of three years’ experience as a Customer Care Representative.
• Experience as a sales person is vital.
• Professional certification is an added advantage.