Customer Care Officer at HRLeverage Africa

Job Summary

• The ideal candidate will be responsible for making outbound calls, providing information, conducting surveys, and ensuring smooth communication with clients, customers, and stakeholders.
• This role requires strong communication, coordination, and data management skills to deliver exceptional customer service and support business objectives.

Key Responsibilities

• Make outbound calls to provide information, gather feedback, and conduct surveys.
• Maintain accurate records and update communication databases.
• Coordinate with departments to resolve customer inquiries and ensure seamless processes.
• Enter and analyse communication data, generating reports as needed.
• Address customer issues professionally, ensuring high satisfaction.
• Adhere to company policies, compliance standards, and core values.
• Conduct KYC and onboarding of new customers into the buy now and pay later scheme.

Requirements

• BSc / HND qualification in Business Administration, Communications, or related fields
• Must have completed NYSC.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Excel/Google Sheets, Smartsheet, and databases.
• Highly organized, presentable and detail-oriented
• Demonstrated values of customer focus, respect, integrity, ownership, and empowerment.