Customer Care Officer at A4&T Power

Job Summary

• The Customer Care Officer serves as the primary point of contact for the customers, providing exceptional service, resolving issues related to billing, outages, and metering.

Responsibilities

• Handle customer inquiries via phone, email, and digital channels, providing accurate and timely information on tariffs, service activations/disconnects, and smart meter readings/issues
• Efficiently log, track, and resolve complaints related to service interruptions, power quality, and billing discrepancies in coordination with technical teams
• Accurately update customer accounts and service records using the Customer Relationship Management (CRM) system

Qualifications

• Higher National Diploma (HND) or Bachelor’s degree in any field

Experience

• Minimum of 2 years of experience in a high-volume customer service or call center environment

Skills

• Exceptional communication, conflict resolution, and problem-solving skills
• Familiarity with utility billing systems and outage management procedures is highly desirable