Customer Care Officer at a Reputable Company

Qualifications:

• HND/B.Sc. in Marketing, Business Administration, Communication, or related fields.

Skills/Requirements:

• 1 to 2 years of experience in a customer support role, particularly involving outbound calling.
• Proficiency in using Microsoft Excel, Word, and CRM systems.
• Strong problem-solving abilities and attention to detail.
• Goal-oriented with a track record of meeting or exceeding targets.
• Excellent communication skills (both verbal and written).
• Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.

Responsibilities:

• Conduct outbound calls to customers.
• Promote products, services, or special offers to customers.
• Conduct surveys and gather customer feedback.
• Address customer inquiries and provide accurate information about products and services.
• Resolve customer issues and complaints promptly and professionally.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain accurate and detailed records of customer interactions.
• Document customer’s information, enquiries, complaints, and actions taken to resolve issues.