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    • Customer Care Officer at a Reputable Company

    Posted: May 23, 2024
    Deadline: May 28, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Customer Care Officer


    • HND/B.Sc. in Marketing, Business Administration, Communication, or related fields.


    • 1 to 2 years of experience in a customer support role, particularly involving outbound calling.
    • Proficiency in using Microsoft Excel, Word, and CRM systems.
    • Strong problem-solving abilities and attention to detail.
    • Goal-oriented with a track record of meeting or exceeding targets.
    • Excellent communication skills (both verbal and written).
    • Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.


    • Conduct outbound calls to customers.
    • Promote products, services, or special offers to customers.
    • Conduct surveys and gather customer feedback.
    • Address customer inquiries and provide accurate information about products and services.
    • Resolve customer issues and complaints promptly and professionally.
    • Escalate complex issues to the appropriate department or supervisor.
    • Maintain accurate and detailed records of customer interactions.
    • Document customer’s information, enquiries, complaints, and actions taken to resolve issues.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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