Customer Support Specialist at Turbham Limited

Job Summary:

We are seeking a motivated and empathetic Customer Support Representative to provide outstanding service to our customers. The successful candidate will handle inquiries, resolve issues, and ensure customers have a positive experience with our company.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Document and track customer interactions and issues in the CRM system.
• Collaborate with other departments to resolve complex customer issues.
• Provide product information, troubleshooting steps, and general assistance to customers.
• Identify and escalate priority issues to appropriate channels.
• Follow up with customers to ensure their issues are fully resolved.
• Contribute to team efforts by accomplishing related tasks as needed.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience in a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in using CRM software and other customer support tools.
• Ability to multi-task, prioritize, and manage time effectively.
• Empathy and patience when dealing with difficult customers.
• Ability to work independently and as part of a team.

Preferred Skills:

• Familiarity with customer Support.
• Sales skill is an added advantage.
• Bilingual skills are a plus.
• Experience with remote customer support.

Location: Guzape, Abuja.