Customer Care Executive at MRG People Partners

Location: Port Harcourt, Rivers  Application Link

Location   Lagos   Application LInk

Our client, SEND, is a Digital Freight Forwarder and Customs Broker for Africa. They manage the entire process of shipping cargo by air and ocean, including customs clearance and trade finance. Think about them as a door-to-door import and export service.

Their platform provides instant quotes, document management, cost transparency, and cargo visibility. They are on a mission to make trade easier in Africa and are funded by Y Combinator, Ventures Platform, Ingressive Capital, and others. SEND is looking to create a great workplace where the best of the best want to go to thrive. They believe that high-performing people who are happy are the secret sauce to building a world-class company.

Description

• Our client is recruiting a Customer Care Executive to join their growing team. The Customer Care Executive would be the first point of contact for customers and will be responsible for responding to client requests.
• Seeing as they are in a hyper-growth mode, client satisfaction is critical to that success. They are looking for someone who is a self-starter, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.

You will be required to:

• Monitor all incoming calls from customers for all inquiries about products and services.
• Analyze all customer issues and assist to resolve them within the required time frame.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarize the same to be presented to management.
• Maintain knowledge on all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Analyze all issues and recommend alternative solutions to ensure effective resolution.

Requirements

• 2+ years of Customer care experience.
• Experience with Zendesk, Hootsuite, Freshdesk, Jira service Desk.
• Comfortable operating in a fast-paced environment and maintaining a calm, polite and professional outlook in stressful situations.
• Excellent written and verbal communication skills.
• Attention to detail and ability to keep accurate records and documentation.
• Excellent client engagement and relationship management capabilities.
• Excellent written and verbal communication in English.
• Prior experience in the logistics industry is an added advantage.
• Ability to explain complex concepts in a clear and simple manner to clients.

Benefits

• Competitive compensation
• Health insurance
• Work with the smartest people in freight.