Customer Care Executive at Global Profilers

Summary

• We're seeking a highly skilled Customer Service Executive to join our Customer Service Delivery Department!
• As the primary point of contact for customers, you'll deliver exceptional service, resolve complaints, and provide product information.

Key Responsibilities

• Handle customer interactions via phone, email, and WhatsApp
• Resolve customer complaints and queries promptly
• Manage customer support tickets using our CRM system
• Collaborate with internal teams to resolve complex issues
• Collect and document customer feedback

Requirements

• Fair knowledge of telecom technologies (Internet Bandwidth, Leased Circuits, IoT)
• Strong organizational and communication skills
• Self-motivated and detail-oriented
• Prior experience in telecommunications customer service is an advantage.

What We Offer

• Opportunity to work with a leading telecommunications company
• Collaborative and dynamic work environment
• Professional growth and development opportunities