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  • Posted: Mar 6, 2025
    Deadline: Mar 15, 2025
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  • We make some of the most beloved brands in Nigeria - Cadbury Bournvita beverage, TomTom and Trebor Buttermint confections. We are part of MondelÄ“z International, Inc., a global snacks powerhouse with an unrivaled portfolio of brands people love. While Cadbury Nigeria and its brands are part of the MondelÄ“z International family, a por...
    Read more about this company

     

    CS OTC Specialist

    Job Requisition ID: R-133292

    Job Description

    • You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

    Responsibilities
    You will:

    • Manage the order fulfilment process, respecting the customer segment and channel mix
    • Balance supply constraints and delivery of service levels through cross-functional alignment
    • Use appropriate tools and processes such as availability checks and stock allocation rules
    • Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

    More about this role
    What you need to know about this position:

    • Customers' account management.
    • Stock Allocation in low inventory situation.
    • Material and Customer Master setup and maintenance
    • Customer development and management to ensure they meet designated monthly target.
    • Analyzing critical data and trends in customer purchases and behavioral patterns to support forecasting, planning and support business decision making.
    • Supporting the Commercial Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations
    • Follow up with other teams to ensure that Customer's re-imbursement is done as at when due.
    • Track the monthly Customer's targets by frequent conversations with the sales Team on the actual sales, balance to go, payments expected.
    • Daily discussion with the Customers to track the issues- what issues have been resolved, pending issues and others challenges he/she is facing to ensure that all Customers receive BIC Customer service.
    • Closely Monitor orders versus SKU's available and plan for gap closing measures.
    • Sales Analysis and reporting to Internal stakeholders daily.
    • Support delivery of net revenue growth by ensuring no loss of revenue due to oversight on Customer's payments and all orders are rightly captured.

    Educational Qualification / Certifications

    • A good First B.Sc Degree or Higher National Diploma (HND) from a recognized tertiary institution.
    • Knowledge in computer application.
    • Knowledge or experience in principles of supply chain management as this position serves to satisfy customer orders in the Order to Cash (OTC) cycle.

    Job specific requirements:

    • At least 3 years working experience with the last 2 in a similar position.

    A desire to drive your future and accelerate your career and the following experience and knowledge:

    • Good numerical, analytical and logical reasoning skills
    • Microsoft office applications
    • High-level of SAP competence
    • An FMCG/CPG company
    • A customer-facing role within customer service, logistics or sales
    • Experience in an order-to-cash environment
    • Experience in customer service, logistics and sales
    • Good knowledge of the total supply chain/order-to-cash process
    • Strong analytical and problem-solving skills

    What extra ingredients you will bring:

    • High level numerate skills
    • High level of Integrity, Honesty & Confidentiality
    • A team player
    • Customer Focus
    • Good people skills
    • Excellent relationship Management Skills
    • Problem solving
    • Relationship management.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Mondelez International on wd3.myworkdaysite.com to apply

    Build your CV for free. Download in different templates.

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