CS OTC Specialist at Mondelez International

Job Requisition ID: R-133292

Job Description

• You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

Responsibilities
You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

More about this role
What you need to know about this position:

• Customers' account management.
• Stock Allocation in low inventory situation.
• Material and Customer Master setup and maintenance
• Customer development and management to ensure they meet designated monthly target.
• Analyzing critical data and trends in customer purchases and behavioral patterns to support forecasting, planning and support business decision making.
• Supporting the Commercial Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations
• Follow up with other teams to ensure that Customer's re-imbursement is done as at when due.
• Track the monthly Customer's targets by frequent conversations with the sales Team on the actual sales, balance to go, payments expected.
• Daily discussion with the Customers to track the issues- what issues have been resolved, pending issues and others challenges he/she is facing to ensure that all Customers receive BIC Customer service.
• Closely Monitor orders versus SKU's available and plan for gap closing measures.
• Sales Analysis and reporting to Internal stakeholders daily.
• Support delivery of net revenue growth by ensuring no loss of revenue due to oversight on Customer's payments and all orders are rightly captured.

Educational Qualification / Certifications

• A good First B.Sc Degree or Higher National Diploma (HND) from a recognized tertiary institution.
• Knowledge in computer application.
• Knowledge or experience in principles of supply chain management as this position serves to satisfy customer orders in the Order to Cash (OTC) cycle.

Job specific requirements:

• At least 3 years working experience with the last 2 in a similar position.

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

What extra ingredients you will bring:

• High level numerate skills
• High level of Integrity, Honesty & Confidentiality
• A team player
• Customer Focus
• Good people skills
• Excellent relationship Management Skills
• Problem solving
• Relationship management.