CRM Specialist at MPG Partnering

Job Brief

• MPG is seeking qualified CRM professionals who understands the vast usage of various CRM platforms and CRM integration processes.

Job Role

• Establishing workflows and standards or entering data in the CRM
• Spotting ways to improve usage of the CRM through automating basic everyday tasks.
• Customizing and pulling marketing reports from the CRM.
• Analyzing the marketing reports to determine what kind of customer trends the business should respond to
• Writing training manuals and teaching staff on how to use the CRM
• Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology
• Meeting with teams to help them analyze business trends

Skills / Requirements
The CRM Marketing Specialist must have the following skills and qualifications:

• Minimum of OND qualification with 3 - 5 years work experience.
• Expertise in the CRM software.
• Ability to help figure out how to better integrate the CRM with internal legacy platforms.
• The skill to resolve technical CRM issues, including responding to customization requests.
• Organizational skills, which help the CRM Marketing Specialist juggle competing demands from marketing, sales, customers, and supply chain management.
• Collaboration and patience to serve as the bridge between all internal and external processes.
• Strong writing skills to communicate with internal partners or even to write technical training manuals for end users
• Public speaking skills that allow them to train others on CRM software.
• Attention to detail, to manage the integrity of the CRM data.
• Ability to discern meaning from patterns and spot trends from data.
• Good problem-solving abilities and excellent communication.

Other Requirements:

• CRM Marketing Specialist should be proficient in the Microsoft Office suite.
• CRM Marketing Specialist should also be able to use communications technology to share information.
• Expertise in project management software to help them manage internal customer requests.
• Applicant must have good internet connection and a functioning computer.

Salary
N120,000 - N200,000 monthly