Country Operations Manager at Amy Consulting

Job Summary

• The Country Operations Manager will establish and lead the organisation's presence in Nigeria, driving client acquisition, relationship management, and project delivery oversight.
• The role will ensure that human-centered systems design solutions are adapted to local realities while aligned with global standards.

Key Responsibilities
Strategic Leadership & Market Development:

• Establish operations in Nigeria, building visibility and credibility in the market.
• Develop and implement client acquisition strategies across government, private sector, NGOs, and international development partners.
• Adapt global frameworks to Nigeria’s local context while ensuring alignment with global standards.

Client Acquisition & Business Growth:

• Identify, pursue, and secure new clients, contracts, and partnerships.
• Lead the development of proposals, pitches, and partnership negotiations.
• Maintain a client pipeline and monitor market trends to anticipate opportunities.

Client Relationship & Retention:

• Serve as the primary relationship manager for Nigerian clients and partners.
• Ensure high-quality delivery of products.
• Gather client feedback and use insights to improve services and solutions.
• Build long-term relationships through consistent value delivery and trust-building.

Operational Oversight:

• Supervise in-country staff, consultants, and project teams.
• Ensure compliance with ethical standards, integrity guidelines, and financial accountability.
• Oversee budgeting, reporting, and operational planning for Nigeria.

Stakeholder Engagement:

• Represent the organisation at conferences, policy dialogues, and industry networks.
• Build alliances with universities, think tanks, and innovation hubs to strengthen the organisation's ecosystem.
• Act as the key spokesperson for the organisation in Nigeria.

Deliverables (First 12–18 Months):

• Establish a fully functional country office.
• Develop a Nigeria-specific client acquisition and retention strategy.
• Secure at least 3–5 flagship client accounts/projects within the first year.
• Build a strong local partner ecosystem (universities, NGOs, corporates).
• Deliver quarterly reports on business development, client satisfaction, and market growth.

Qualifications & Competencies:

• Master’s degree in business, Social Sciences, Public Policy, or related field.
• Minimum 8–10 years in consultancy, systems design, or strategy roles.
• Proven track record in client acquisition, partnership management, and business development.
• Strong understanding of Nigeria’s governance, private sector, and development ecosystem.
• Excellent communication, negotiation, and presentation skills.
• High integrity, results-oriented, and entrepreneurial mindset.

Duration & Review:

• Initial contract: 2 years, renewable based on performance.
• Annual performance review against client acquisition, retention, and impact metrics.

Requirements

• Candidates should possess a Bachelor's Degree with 8 - 10 years of work experience.