Content Administrator & Quality Assurance at a Reputable Company

Salary: Very Attractive

Qualifications:

• First Class Bachelor's degree in English Language, Mass Communication, or Literature-in-English.
• 2 to 4 years’ experience in Writing, Document Reviews, or related content quality assurance roles.

Skills/Requirements:

• Excellent written and verbal communication skills with strong editorial judgment.
• Exceptional attention to detail and ability to spot and correct grammatical, typographical, and formatting errors.
• Experience using content management systems and tracking tools.
• Proven ability to manage multiple content streams, projects, and deadlines simultaneously.
• Strong organizational and analytical skills.
• Familiarity with mobile applications.
• Excellent customer communications, written and verbal.
• Proficiency in Microsoft Excel and Word.
• Integrity and discretion in handling confidential materials and content.

Responsibilities:

• Maintain and regularly update a tracker for all written content reviews, submissions, and development schedules.
• Manage digital content catalogues, including tagging and classification activities.
• Coordinate with internal teams to validate content testing schedules and ensure smooth execution.
• Proof-read and review all outgoing communication materials including SMS, emails, and campaign messages for language accuracy and brand alignment.
• Project-manage promotional events and ensure end-to-end support.
• Project-manage all activities and events related to customers who win prizes from services offered by the company, including verbal and written communications to such winners.
• Monitor the performance of ongoing promotional campaigns and provide actionable recommendations.
• Support and manage multiple digital content-based promotions and customer engagement initiatives across various mobile platforms.
• Develop and maintain a structured quality control framework to uphold content and product standards.
• Collaborate with team members to ensure timely delivery of required content inputs for projects and campaigns.
• Respond promptly to escalated content- or product-related issues requiring immediate attention.
• Oversee product promotion draws and events.